Terms of Return

Thank you for shopping with danceisceramica.com. Below are the terms and conditions for returns and refunds. If you have any questions, please contact us at zelyonkafest@gmail.com.

Return Conditions

  1. Return Period:
    Items can be returned within 14 days of the delivery date, as confirmed by the shipping provider.

  2. Eligibility for Returns:

    • Items must be unused and returned in their original packaging.
    • Items returned damaged, partially damaged, or broken will not qualify for a refund.
    • Initial shipping costs are non-refundable.

  3. Return Shipping Costs:
    If the return is not due to damage incurred during shipment, the customer is responsible for:

    • Return shipping costs.
    • Customs taxes, if applicable.

Refunds for Damaged Items

  1. Damaged During Shipping:
    If your item was damaged during shipment, please follow these steps to request a refund:

    • Send clear photographs of the damaged items and the packaging.
    • Submit these photographs to zelyonkafest@gmail.com within 48

  2. Lost Parcels:

    • Refunds for lost parcels will only be processed once the shipping company has officially declared the parcel as lost following their investigation.
    • If you experience a delay in delivery, notify us promptly so we can contact the shipping provider. We will initiate the refund process upon receiving official confirmation of the parcel’s status from the shipper.

We value your satisfaction and aim to provide a seamless resolution for any issues with your order.